Service Pricing - Return for Repair

After you create an RMA number, you can send in your device to our Repair Center for service. Once received at our Repair Center, it will be evaluated. If your device is in-warranty, it will be repaired or replaced with an equivalent device at no cost. If your device is out of warranty by date or physical condition, you will receive a quote before the repair is performed. You can accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay the Shipping & Handling fee to have the device returned to you un-repaired.

We just need to collect your contact information, shipping address, and product details.

Send only your device. With the exception of integrated (non-removable) batteries, do not send any accessories, (battery, battery door, SIM cards, SD cards, chargers, cases, etc). These items will not be returned to you.

Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your device is still within the Manufacturer's Warranty. This should include the date of purchase, model, IMEI/serial number, and customer name and address. This document will not be returned to you.

Please note: In-bound packaging, paperwork and accessories will not be returned to you.

You have three primary options.

1) We are happy to offer an Advanced Replacement option. Through this program you will receive a replacement device within 1-3 business days.

2) If you have another phone available, you may contact your service provider to discuss the possibility of transferring your phone service to that phone during the repair process.

3) If your phone has a SIM card, you may insert it into another phone for use while your phone is away for repair.

No, the repair process will reset all devices to factory default settings. Be sure to back-up all of your data (contacts, pictures, emails, texts, etc.) and remove all personal data from your device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. The best source for device-specific instructions on the back-up of personal data is your User Guide which can be found on the Devices page.

See the Backup and Reset Settings section for information and instructions.

The best source for device-specific instructions on the back-up of personal data is your User Guide. See the Backup and Reset Settings section or Systems section for information and instructions. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources.

Make sure you first follow the instructions to backup your personal data in the Backup and Reset Settings section or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Settings -> System) to remove all of your personal data and reset the phone to the original factory settings.

Your repaired/replaced device will have the balance of the warranty for the device you returned to us, or 90 days from shipment of your repaired/replaced device, whichever is greater.

If you do not want to be without a phone, we are happy to offer an Advanced Replacement option. Through this program you will receive a "like new" refurbished replacement phone within 1-3 business days.

When you create an RMA number, you will be prompted to enter your credit card information, which will cover the Advanced Replacement service fee and a pre-authorization for the value of a replacement phone. Advanced Replacement RMAs processed before 1 p.m. Central Time will ship the same business day; RMAs processed after 1 p.m. Central Time will ship the next business day. The Standard Advanced Replacement service fee is $42.50 for FedEx Home Delivery; Express Advanced Replacement service fee is $54.50 for FedEx Priority Overnight® delivery. These options are available for some phone models and are dependent on availability.

Express Advanced Replacement RMAs will ship with FedEx Priority Overnight® (delivery by 10:30am the next business day to most U.S. addresses; by 5pm to remote areas). RMAs processed before 1pm Central Time will ship the same business day. RMAs processed after 1pm Central Time will ship the next business day. The Express Advanced Replacement service fee is $54.50.

All other terms and conditions of standard Advanced Replacement apply to Express Advanced Replacement. The only difference is the shipping service level (FedEx 2Day® for Standard Advanced Replacement vs. FedEx Priority Overnight® delivery for Express Advanced Replacement). Delivery is available in the U.S. throughout all 50 states; however, delivery to some remote areas may take extra time according to www.fedex.com.

You can check eligibility by entering your IMEI (serial number) during the RMA creation process. Eligibility is based on phone model and availability.

When your Advanced Replacement phone arrives, the package will include an envelope with a pre-paid FedEx shipping label already attached. After you've transferred your personal information to your replacement phone – keep your accessories (removable battery, battery door, SIM card, SD card, charger, etc.). Package just the defective phone in the box you received, place the box in the pre-addressed, pre-paid envelope provided and seal it completely. Take the package to any FedEx drop-off location for shipment.

Yes. This is the way we track the return of your defective phone. Failure to use the provided pre-paid FedEx shipping label may result in delays causing your phone to be received after the Return Period. If you do not use the pre-paid FedEx shipping label provided, and your phone is received after the Return Period, your credit card will be charged for the full replacement value of the Advanced Replacement phone. If your envelope with label is missing, please contact Kyocera Customer Service at 800-349-4478.

The best source for device specific instructions on the back-up of personal data is your User Guide. See the Backup and Reset Settings  or Systems section for information and instructions. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. 

YES! The package containing your defective phone must be scanned by FedEx (according to www.fedex.com) within 10 calendar days of delivery of your replacement phone ("Return Period") or your credit card will be charged the full value of the Advanced Replacement phone. See Service Pricing above for all related costs.

Once your defective device is received at our Repair Center it will be evaluated.

If your device is In-Warranty, the pre-authorization hold will be released and no further charges will apply. The only cost to you is the Advanced Replacement service fee you paid when you created the RMA.

If your device is Out-of-Warranty by date or physical condition, your credit card will be charged only for the applicable Out-of-Warranty fee for the repair. Any pre-authorization hold in excess of the Out-of-Warranty repair fee will be released. See Service Pricing above for all related costs.

If the package containing your device is not scanned by FedEx (according to www.fedex.com) within the Return Period (10 calendar days of delivery of your Advanced Replacement device), your credit card will be charged the full value of the Advanced Replacement device.

If your device is returned after the expiration of the Return Period, your credit card will be charged the Late Return Fee. 

See Service Pricing above for all related costs.

The package containing your device must be scanned by FedEx (according to www.fedex.com) within 10 calendar days after delivery of your Advanced Replacement device. If your package is not scanned by FedEx within this Return Period, Kyocera will charge your credit card for the full replacement value of the Advanced Replacement device. If your device is returned after the expiration of the Return Period, your credit card will be charged the Late Return Fee. 

If the package containing your phone is not scanned by FedEx (according to www.fedex.com) within 10 calendar days of delivery of your Advanced Replacement phone, your credit card will be charged the full value of the Advanced Replacement phone. See Service Pricing above for all related costs.

You will receive an email from us once your credit card pre-authorization has been released or any charges applied.

Your Advanced Replacement device will have the balance of the warranty of the phone you returned to us, or 90 days from shipment of the Advanced Replacement device, whichever is greater.