All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

Kyocera International, Inc. is dedicated to enhancing our customer's lives by providing the freedom of easy, independent communication. To this end, we're working hard to create accessible products for consumers with visual, hearing and speech impairments.

Kyocera International, Inc. offers technical support on our products, Monday through Friday from 6:00 a.m. to 6:00 p.m. PT.

For customers in the U.S.
1-800-349-4478

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Alternate format for phone user guides (US only)

Printed Braille and Accessible Electronic user guides are available upon request primarily for basic feature phones. These user guides provide step-by-step instructions and are useful only for those customers who are visually impaired.

These user guides are available upon request by emailing to:
pubs@kyocera.com. Please make sure to include your phone model number and whether you need a printed Braille or Accessible Electronic user guide.

Kyocera Mobile Phones Hearing Aid Compatibility

All Kyocera International, Inc. phones sold in the U.S. are compliant with the Federal Communications Commission’s (FCC) hearing aid compatibility (HAC) rules.

The FCC adopted hearing aid compatibility requirements for digital wireless phones to assist hearing device users (including users of hearing aids and cochlear implants) in finding phones that may be compatible with their hearing devices.

The FCC HAC rules require that certain phones be tested and certified under the ANSI/IEEE C63.19 standard. The standard was developed to provide a standardized means of measuring both wireless phone and hearing devices to determine hearing aid compatibility.

For devices that were tested and certified to ANSI/IEEE C63.19-2011, ratings have been developed for mobile phones to assist hearing device users in finding phones that may be compatible with their hearing device. There are two types of ratings:

M-Ratings: Indicates the RF interference level from the phone to a hearing device when used in acoustic coupling mode. The ratings are M1 through M4, where M1 would have the most interference and M4 would be the least interference. To be compliant with the FCC HAC rules, a phone must have a rating of M3 or M4. 

T-Ratings: Indicates the inductive coupling capability of the phone to a hearing device in telecoil mode. The ratings are T1 through T4, where T1 would provide the least coupling and T4 would provide the most coupling. To be compliant with the FCC HAC rules, a phone must have a rating of T3 or T4.

The M/T rating displayed for each phone is the lowest rating that was measured across all frequency bands and air interface technologies.

Hearing aids may also be tested for immunity to interference noise from wireless phones and should have ratings similar to phones. Ask your hearing healthcare professional for the rating of your hearing aid. Add the rating of your hearing aid and your phone to determine probable usability:

• Any combined rating equal to or greater than six offers excellent use.
• Any combined rating equal to five is considered normal use.
• Any combined rating equal to four is considered usable.

For example, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “excellent use.” This also applies to T-ratings.

These ratings are not guarantees, results will vary depending on the user’s hearing device and the individual’s type and degree of hearing loss. When some wireless phones are used with certain hearing devices, users may detect a noise which can interfere with the effectiveness of the hearing device. 

If a hearing device is particularly vulnerable to interference noise, a user may experience unacceptable noise levels even if a phone has higher ratings. Trying the phone in different locations and using its features with your hearing device is the best way to evaluate it for your personal needs.

There may be some newer wireless technologies used in our phones that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or https://kyoceramobile.com/support/phone/ the manufacturer for information on hearing aid compatibility of Kyocera phones. If you have questions about return or exchange policies, consult your service provider or phone retailer.

More information about hearing aid compatibility may be found at: https://www.fcc.gov, https://www.fda.gov, and https://www.accesswireless.org.

The following Kyocera phones have been approved by the FCC as Hearing Aid Compatible per ANSI/IEEE C63.19:

Model Name Model # Carrier Form Factor HAC Rating
DuraSport 5G C6930 Verizon Smartphone M3/T3¹
DuraXE Epic E4830, E4830NC AT&T, FirstNet Flip phone M4/T4¹
DuraXA Equip E4831 UScellular Flip phone M4/T4¹
DuraForce Ultra 5G E7110 Verizon Flip phone M4/T3¹
DuraXV Extreme E4810, E4810NC Verizon Flip phone M4/T4¹
DuraForce PRO 2 E6921 Unlocked Smartphone M3/T3¹
Note: 1. Tested per ANSI/IEEE C63.19-2011

The following phones are Kyocera phones that are no longer available:

Model Name Model # Carrier Form Factor HAC Rating
DuraXV LTE E4610, E4610NC Verizon Flip phone M3/T4¹
Cadence LTE S2720, S2720PP Verizon Flip phone M4/T4¹
DuraForce PRO 2 E6910 Verizon Smartphone M3/T3¹
DuraForce PRO 2 E6920 AT&T Smartphone M3/T3¹

If you are not able to find your model, please contact https://kyoceramobile.com/support/phone/

Last Modified: August 16, 2022