All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

FREQUENtlY ASKED QUESTIONS

Business-to-Business FAQ

GENERAL QUESTIONS

  • Does Kyocera manufacture device accessories?

    Kyocera, through our Solution Partners, has a large, compatible range of mobile accessories that turn its rugged devices into customized tools for business users.


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  • Are you currently running any promotional offers for businesses or government users?

    Kyocera promotes featured offers with carriers and solution partners throughout the year on devices, accessories, and applications.


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  • What does your 2-Year Standard Manufacturer's Warranty cover?

    Kyocera's warranty covers battery performance, water intrusion, and most LCD damage along with free cosmetic refurbishment for all in-warranty returns.


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  • Can you share examples of how you have deployed your mobility solutions with customers?

    Kyocera has several examples of how we collaborate to help organizations improve work efficiency and communication.


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  • What does Kyocera's Total Solution mean?

    Kyocera provides targeted hardware and software capabilities along with a dedicated device lifecycle support system. 


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  • I am not sure what device and accessories are right for my business. Can you help me find a solution?

    Kyocera Solution experts can help save you hours of research – contact us to help

KEY TECHNOLOGIES

Protection

  • What type of protection is built into your devices to guard against harsh usage and environmental extremes?

    Kyocera’s ultra-durable devices are certified to Military Standard 810G/H profiles including waterproof and dust proof protection, shock, drops, vibration, extreme temperatures and more.


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  • How are your devices protected against water immersion?

    Kyocera devices are certified against water and dust and can be easily cleaned and disinfected following specific instructions


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  • Are your devices protected against environments where flammable gases exist?

    Certain Kyocera ultra-rugged devices are certified non-incendive, Class I, Division 2, Group A-D, T for use in hazardous work environments 


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  • Can I clean and sanitize my Kyocera business devices to keep my workforce safe?

    Your Kyocera Dura Series phone may be disinfected using alcohol (70% solution), cleaning wipes, or mild dish cleaner following specific instructions.


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  • Does Kyocera offer any mobile devices that are certified as Intrinsically Safe?

    No. Intrinsically Safe devices must be certified with Class I Division 1 requirements.

Mobile Device Management (MDM)

  • Which MDM solutions are compatible with your devices?

    Kyocera’s OEMConfig application offers extended capabilities on all EMMs supporting Android Enterprise configuration providing features above and beyond standard Android Enterprise restrictions.


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  • Do you offer support for monitoring and managing a large fleet of phones utilized by a business workforce?

    Kyocera's Device Control Mobile Device Management features enable businesses to remotely monitor and manage employee devices to ensure they are compliant with company use and security policies.


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  • What features are built into your devices to ensure security?

    Kyocera devices have built-in security and encryption as well as biometric authentication features to keep your most sensitive documents protected. 


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  • What does Android Enterprise Recommended certification mean?

    This certification ensures businesses can confidently select, deploy and manage Android devices and services that meet elevated enterprise requirements plus it ensures timely security patches and updates. 


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  • Can I restrict or customize certain software features on devices used by my workforce?

    Kyocera's Device Control Mobile Device Management applications for Smartphones and flip phones, allow consumers and businesses to restrict access to unwanted features and apps.


    Feature Phones

    Smart Phones

Push-to-Talk

  • How do your devices support Push-to-Talk?

    Kyocera ultra-rugged devices are built with dedicated PTT buttons, loudspeakers, powerful batteries along with support for numerous PTT platforms.


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Business Select

  • Do you offer special service support such as custom provisioning, replacement, repair or lifecycle management for businesses?

    Kyocera has developed an ecosystem of services designed for the specific needs of the business user. 


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  • What can I do if my phone is damaged but I can't be without it for an extended period of time?

    Kyocera offers an advanced replacement for defective devices – In or Out of Warranty. No lengthy turnaround times – option for replacement device delivery within 1 business day. 


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  • Do you offer any special support services for First Responder agencies and departments?

    Kyocera offers qualified First Responders a dedicated toll-free number, support escalation, and discounted Business Select Program Services.


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