All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

Smartphones FAQ

Device Control For Feature Phones Frequently Asked Questions

  • What is Device Control?

    Device Control provides a simple method to adjust the settings and configuration of supported Kyocera mobile devices by accessing the embedded Mobile Device Management (MDM) Application Programming Interface provided in the Kyocera software.

  • How do I Initiate Device Control on my feature phone?

    After factory reset or initial power up, on the Language Selection screen, enter *#*#*#. Then go to Settings & Tools/Business Tools/Device Control and enter the Device Control password.

  • What is a Device Control Policy?

    A Policy is a group of settings (restrictions and features) which create a specific device configuration. A feature phone device can hold only one Policy at a time.

  • How do I transfer a Device Control Policy from one device to another?

    After you create a Policy on one phone, you can easily export the Policy to another phone by scanning the QR code that’s displayed on the phone screen. Both devices must be connected to Wi-Fi.

  • Is it possible to transfer policies to and from non-camera phones?

    Yes, on Kyocera’s non-camera phone models, you can’t use the QR code reader; however, you can transfer a policy using the 5-digit code that is generated by the Device Control App on your phone.

  • Can the Device Control Policy on a device be managed remotely?

    No. Device Control is a device-based solution that does not utilize network or cloud-based controls.

  • Do I Need an email account or Google account for Device Control?

    No. Device Control on your feature phone, does not require an email account or Google account.

  • How many devices can I transfer my Device Control Policy to?

    There is no limitation, but the transfer process must be done one phone at a time.

  • What Kyocera feature phone models are supported?

    DuraXV Extreme / DuraXE Epic

  • Is there any on-going technical support available for Device Control?

    Yes. For help with Device Control, please contact the toll-free Kyocera Business Select Support line at 1.866.844.7525.

  • Does Kyocera provide additional services or support for advanced settings or complex configurations?

    Yes. Business Select Support is Kyocera’s white glove treatment developed especially for our valued business customers. Contact a Business Select consultant to discuss advanced Device Control settings or complex requirements and configurations. Kyocera also offers a full-service solution where the Business Select team will

    review the requirements, create the desired configuration policies and transfer the policies to each of your devices.

    Contact Business Select:

    Email: BusinessSelectSupport@kyocera.com

    Phone: 866.844.7525

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