All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

Disinfecting, Cleaning & Drying Procedures

CAUTION! These instructions apply ONLY to rugged Kyocera Dura Series devices. If you are not sure if you have a rugged device, please contact our call center: 800-349-4478.

Your device may be disinfected using alcohol (70% solution) or cleaning wipes. It may also be cleaned using a mild dish cleaner. Please see the recommended procedures below.


  • Remove all accessories, such as screen protector, case, cover, and strap. For details, refer to the instructions that came with your accessory.

  • Before disinfecting or cleaning, be sure the SIM/SD card slot cover is closed firmly to maintain the waterproof capability.

  • Never apply or spray alcohol directly on the device as it can lead to damage of the coating and could affect its waterproof capability.

  • Never pour liquid cleaning agent directly onto the device as this may affect the sound quality. If your phone is exposed to a concentrated liquid cleaning agent, rinse it immediately with fresh water.

  • Do not expose your device to water at high pressure, and avoid immersing the device in water for more than 30 minutes to maintain the waterproof capability.

  • Clean by hand only. Do not use a hard brush, abrasive sponge or any abrasive cleansers as these may damage the surface of the device and affect device’s waterproof capability.

  • Do not use a washing machine, ultrasonic cleaner, or dishwasher. Doing so may damage the device and affect the waterproof capability.

  • Remove all jewelry to avoid scratching the surface of the device.

  • Do not attempt to clean your device in extreme cold or hot conditions. Water can penetrate the device during a rapid temperature change. If the device has been exposed to extreme temperatures, allow it to return to room temperature before cleaning.

  • To help keep the device clean avoid handing the device to other people. Consider using text messages or other online methods to share images and information.

  • Since devices can collect germs, avoid putting your device on public surfaces and consider using Speaker Mode or other methods to minimize touching the face with your device.


Disinfecting the Device


Cleaning Guide

Gently wipe the device with a lint-free cloth moistened with alcohol (70% solution)* or a cleaning wipe.

*Note: Use only ethanol or isopropyl alcohol (70% solution).


Remove any excess liquid with a dry lint-free cloth until it is completely dry.

Cleaning the Device

CAUTION! Be sure the SIM /SD card slot cover is closed firmly to maintain the waterproof capability.


Turn off the device.


Rinse the device thoroughly under running water in order to remove dirt.


Add equal parts mild dish cleaner and warm water to a soft cloth. Using the cloth, gently rub the front and back parts of the device in a circular motion.


Rinse all sides of the device and all physical keys until there is no cleaning agent or residue left.

Note: Hold your device below the faucet as shown below and rinse with low pressure tap water for more than 20 seconds for each part. Use only lukewarm water.

CAUTION! If any cleaning agent is left inside the device, the audio quality as well as waterproof capability may deteriorate.


Dry your device until you are sure there is no moisture left. See Drying Your Device for details.

Note: Frequent and repeated cleaning may result in the surface gloss degradation, deformation, or discoloration of the device.


Rinse the speakers, microphones, and earpiece under running water and make sure all bubbles are removed.


Put about 2 inches (5 cm) of water in a large bowl and gently rinse the device by swirling it under water for about 10 seconds.

Drying Your Device

CAUTION! If your device has been submerged in water, for example to use the camera in Underwater Mode, be sure to rinse all surfaces of the device thoroughly with clean, fresh water before drying.


Wipe down all outside surfaces of your device with a clean lint-free cloth.


Wipe the back side of the device.


Hold the device firmly with two hands and gently shake it a few times to displace surface water.


Pat with a clean dry cloth to remove moisture from speakers, microphones (2), earpiece, and pressure adjustment hole. Repeat patting each area about 20 times.


After removing all the water, let the device dry completely at room temperature.

CAUTION! Excessive heat may damage your device; never use a hair dryer, an oven or any other appliance to dry out your device.

Note: If your device still retains some moisture, audio quality and speaker performance may be affected. Dry your device completely before using it again.