Service Pricing: Return for Repair
If after evaluation your device is determined to be out of warranty by purchase date or physical condition, you will be provided with one of the below repair quotes.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$225 (Ex: Component replacement)
Tier 3 Repair
$333 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$225 (Ex: Component replacement)
Tier 3 Repair
$333 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Return phone unrepaired
$25 (Shipping & handling for unapproved quotes or unrepairable phones)
Device Unlock, Configuration
$36 (Device Unlock requires proof of ownership. Configuration is for existing profiles. Custom Configuration requires a quote.)
After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.
If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.
Service Pricing: Advanced Replacement
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $310
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$287
Phone not returned within Return Period
$310
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $670
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$225 (Ex: Component replacement)
Tier 3 Repair
$333 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$632
Phone not returned within Return Period
$670
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $310
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$287
Phone not returned within Return Period
$310
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $670
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$225 (Ex: Component replacement)
Tier 3 Repair
$333 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$632
Phone not returned within Return Period
$670
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $310
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$98 (Ex: Component replacement)
Tier 3 Repair
$172 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$287
Phone not returned within Return Period
$310
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $155
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$143
Phone not returned within Return Period
$155
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $155
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$143
Phone not returned within Return Period
$155
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $155
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$143
Phone not returned within Return Period
$155
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $155
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$143
Phone not returned within Return Period
$155
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
Advanced Replacement RMA Transaction
Standard (2-3 business days) $42.50
Express (1-2 business days) $54.50
Pre-Authorization amount $155
After phone received and evaluated
In-Warranty
No charge. Pre-authorization will be released.
Tier 1 Repair
$34 (Ex: Factory reset or upgrade software)
Tier 2 Repair
$67 (Ex: Component replacement)
Tier 3 Repair
$107 (Ex: LCD or Touchpanel replacement; extensive damage)
Phone not repairable
$143
Phone not returned within Return Period
$155
Late Return Fee (returned after expiration of the Return Period)
$29
Once the applicable charge is applied, the balance of the Pre-Authorization amount will be released.
FAQs: Return for Repair
After you create an RMA number, you can send in your device to our Repair Center for service. Once received at our Repair Center, it will be evaluated. If your device is in-warranty, it will be repaired or replaced with an equivalent device at no cost. If your device is out of warranty by date or physical condition, you will receive a quote before the repair is performed. You can accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay the Shipping & Handling fee to have the device returned to you un-repaired.
Send only your device. With the exception of integrated (non-removable) batteries, do not send any accessories, (battery, battery door, SIM cards, SD cards, chargers, cases, etc). These items will not be returned to you.
Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your device is still within the Manufacturer's Warranty. This should include the date of purchase, model, IMEI/serial number,, and customer name and address. This document will not be returned to you.
Please note: In-bound packaging, paperwork and accessories will not be returned to you.
A typical device repair or replacement takes approximately 10 business days after receipt at our Repair Center. When service is complete it will be shipped back via FedEx 3-day. An email will be sent to you with the shipment tracking number and a link to the FedEx website..
You have three primary options.
1) We are happy to offer an Advanced Replacement option. Through this program you will receive a replacement device within 1-3 business days.
2) If you have another phone available, you may contact your service provider to discuss the possibility of transferring your phone service to that phone during the repair process.
3) If your phone has a SIM card, you may insert it into another phone for use while your phone is away for repair.
No, the repair process will reset all devices to factory default settings. Be sure to back-up all of your data (contacts, pictures, emails, texts, etc.) and remove all personal data from your device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. The best source for device-specific instructions on the back-up of personal data is your User Guide which can be found on the Devices page.
See the Backup and Reset Settings section for information and instructions.
The best source for device-specific instructions on the back-up of personal data is your User Guide. See the Backup and Reset Settings section or Systems section for information and instructions. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources.
Make sure you first follow the instructions to backup your presonal data in the Backup and Reset Settings section or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Settings -> System) to remove all of your personal data and reset the phone to the original factory settings.
Your repaired/replaced device will have the balance of the warranty for the device you returned to us, or 90 days from shipment of your repaired/replaced device, whichever is greater.
FAQs: Advanced Replacement
When you create an RMA number, you will be prompted to enter your credit card information, which will cover the Advanced Replacement service fee and a pre-authorization for the value of a replacement phone. Advanced Replacement RMAs processed before 1 p.m. Central Time will ship the same business day; RMAs processed after 1 p.m. Central Time will ship the next business day. The Standard Advanced Replacement service fee is $32.50 for FedEx 2Day® delivery; Express Advanced Replacement service fee is $44.50 for FedEx Priority Overnight® delivery. These options are available for some phone models and are dependent on availability.
All other terms and conditions of standard Advanced Replacement apply to Express Advanced Replacement. The only difference is the shipping service level (FedEx 2Day® for Standard Advanced Replacement vs. FedEx Priority Overnight® delivery for Express Advanced Replacement). Delivery is available in the U.S. throughout all 50 states; however, delivery to some remote areas may take extra time according to www.fedex.com.
The best source for device specific instructions on the back-up of personal data is your User Guide. See the Backup and Reset Settings or Systems section for information and instructions. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources.
If your phone is In-Warranty, the pre-authorization hold will be released and no further charges will apply. The only cost to you is the Advanced Replacement service fee you paid when you created the RMA.
If your phone is Out-of-Warranty by date or physical condition, your credit card will be charged only for the applicable Out-of-Warranty fee for the repair. Any pre-authorization hold in excess of the Out-of-Warranty repair fee will be released. See Service Pricing above for all related costs.
If the package containing your phone is not scanned by FedEx (according to www.fedex.com) within the Return Period (10 calendar days of delivery of your Advanced Replacement phone), your credit card will be charged the full value of the Advanced Replacement phone. See Service Pricing above for all related costs.
Return Instructions – Return for Repair
Before you ship
- Be sure to back-up all of your device data (contacts, pictures, emails, text, etc.) and remove all personal data from your defective device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. Follow the instructions in the Backup and Reset Settings or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Setting -> System) to remove all of your personal data and reset the phone to the original factory settings.
- Remove and keep the battery and battery cover (unless battery is integrated/non-removable), SIM & SD cards, chargers, cases, etc.
- Ensure the device is sufficiently protected in the shipping package. Kyocera is not responsible for any damage incurred during transit.
What to ship
- Send only your device.
- With the exception of integrated (non-removable) batteries, DO NOT SEND any accessories (battery, battery door, SIM cards, SD cards, chargers, cases, etc.). These items will not be returned to you.
- Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your device is still within the Manufacturer's Warranty. This should include the date of purchase, model, IMEI/serial number, and customer name and address. This document will not be returned to you. Please note: original packaging, paperwork and accessories will not be returned to you.
- If you do not receive your RMA Confirmation email, please contact Kyocera Customer Service for instructions, shipping address and RMA number.
- Once the device has been properly packaged with the required documentation, please ship it to our Repair Center at the address provided.
How & where to ship
- Ensure the device is sufficiently protected in the shipping package. Kyocera is not responsible for any damage incurred during transit.
- Kyocera recommends shipping via an insurable & trackable method such as FedEx, UPS, or USPS Priority Mail.
- A Return Label will be emailed to you. Please print it and tape it to the outside of your shipping package so that the addresses and RMA number are clearly visible.
What to expect next
You will receive email confirmations at each critical stage of the process:
- Once your device has been received at the Repair Center.
- If your device has been determined to be Out of Warranty, you will receive a quote for repair.
- Once your replacement device has been shipped to you (with the shipment tracking number and link to the FedEx website).
If you did not provide an email address, or do not receive the email notifications, you can check on the status of your RMA online. Call 1-800-349-4478 or email kiiceg‑rmastatus@kyocera.com.
Return Instructions – Advanced Replacement & Express Advanced Replacement
Before you ship
- Be sure to back up all of your device data (contacts, pictures, emails, text, etc.) and remove all personal data from your defective device before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. Follow the instructions in the Backup and Reset Settings or Systems section of the User Guide specific to your device model. User Guides can be found on www.kyoceramobile.com by selecting your device on the Devices page and going to Resources. After your personal data has been backed up, you can do a Factory Data Reset through the device menu (Setting -> System) to remove all of your personal data and reset the phone to the original factory settings.
- Remove the battery (unless battery is integrated/non-removable), battery door, SIM & SD cards from your defective phone and insert them into your Advanced Replacement phone. Ensure everything is working properly.
What to ship
- Send only your device.
- With the exception of integrated (non-removable) batteries, DO NOT SEND any accessories (battery, battery door, SIM cards, SD cards, chargers, cases, etc.). These items will not be returned to you.
- Upload or return a copy of your original sales receipt (Proof of Purchase) to confirm your phone is still within the Consumer Limited Warranty. This should include the date of purchase, model, IMEI/serial number, and customer name and address. Please note: original packaging, paperwork and accessories will not be returned to you.
How & where to ship
- Use the same box in which you received your Advanced Replacement device to return your defective device. Place your device in the bubble bag and place the bag and Proof of Purchase (if applicable) in the box and fold closed.
- Place the box in the FedEx envelope provided (which already has the pre-paid FedEx shipping label attached). This envelope and label must be used to ensure Kyocera can track the return of your device. Failure to do so may result in delays causing your device to be received after the Return Period. If your device is received after the Return Period, your credit card will be charged for the full replacement value of the Advanced Replacement device.
- Seal the FedEx envelope completely.
- Take the package to any FedEx drop-off location for shipment.
- Use the provided materials to ensure the device is sufficiently protected in the shipping package. Kyocera is not responsible for any damage incurred during transit if provided materials are not used.
What to expect next
Kyocera will monitor the activity on the FedEx tracking number assigned to your phone. Once your defective phone is received at our Repair Center it will be evaluated.
If your device is In-Warranty, the pre-authorization hold will be released and no further charges will apply. The only cost to you is the Advanced Replacement service fee you paid when you created the RMA.
If your device is Out-of-Warranty by date or physical condition, your credit card will be charged only for the applicable Out-of-Warranty fee for the repair. Any pre-authorization hold in excess of the Out-of-Warranty repair fee will be released. See Service Pricing above for all related costs.
If the package containing your device is not scanned by FedEx (according to www.fedex.com) within the Return Period (10 calendar days of delivery of your Advanced Replacement phone), your credit card will be charged the full value of the Advanced Replacement phone. See Service Pricing above for all related costs.
You can check on the status of your RMA online. You can also give us a call at 1-800-349-4478 or email kiiceg‑rmastatus@kyocera.com with any questions.