All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

All Kyocera devices are Japan Made. Our phones come with a Standard 2-Year Manufacturer’s Warranty.

customer flex

Flexible Care. Total COntrol.

Kyocera offers flexible repair and replacement services along with device lockdown, benefiting both consumers and businesses. Our comprehensive post-sale offerings include device provisioning, custom application sideloads, and powerful device management solutions, ensuring effective fleet device lifecycle management.

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return & Repair

After the evaluation of your device, you will receive a quote for any out-of-warranty repair. Not all devices are repairable. Severe damage may render your device un-repairable. In this case, your device will be returned un-repaired and the Shipping & Handling fee will apply.


If you do not wish to repair your out-of-warranty device and do not wish to pay for the shipping and handling, you can choose to have your device disposed of, at no charge.


Click here for pricing and instructions.


Contact us at the phone number or link below to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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Advanced Replacement

Eliminate downtime with Kyocera's Advanced Replacement for defective devices – In or Out of Warranty.  No lengthy turnaround times – option for replacement device delivery within 1 business day.

  • Standard Advanced Replacement ships via FedEx 2-day
  • Express Advanced Replacement ships via FedEx Priority Overnight
  • Click here for single-device Advanced Replacement pricing
  • Step 1 – Create Return Authorization

    Create an RMA number and provide a credit card for the Advanced Replacement service fee and pre-authorization for the return of the defective device.

  • Step 2 – Replacement Device Delivered

    Your Advanced Replacement device can arrive within 1 business day. It’s yours to keep!

  • Step 3 – Return Defective Device

    Transfer personal information to the replacement device, clear all personal content from the defective device and simply drop it in the provided prepaid shipping envelope and send it back to Kyocera.

  • Step 4 – Repair Center Evaluation

    Once received, the defective device will be evaluated by Kyocera’s Repair Center. If the defective device is In-Warranty, no additional charges will be applied. Repair fees apply for Out-of-Warranty devices.

Contact us at the phone number or link below to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available. Or visit our FAQ page.

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Custom Repair

Custom Repair is a great complement to Custom Provisioning. Retain your configuration through our Custom Repair service. Return your defective devices and receive user-ready replacement devices customized to your specifications through our comprehensive repair, refurbishment and provisioning services.

  • Specialized Pricing for Business Select customers – Quoted for your needs.
  • Customized Provisioning – Repaired/replacement devices returned in your specific configuration.
  • Custom Kitting – Include company policy inserts for new hires, specialized labeling, etc.
  • Accessory Bundling – Include screen protector, case, battery, charger, cable, back cover, etc.
  • Distribution – Redistribution of repaired/replacement devices directly to your workforce.

Contact us at the phone number or link below to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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CUSTOM PROVISIONING

We can configure your device to your specific requirements. Experience faster deployment, maximize your IT resources and reduce cost. After initial custom provisioning, custom repair is available to reset repaired devices to your requirement.

  • Custom Software Reflash – Reflash devices in bulk to specific approved software that works best with your business applications (downgrade or upgrade).
  • Custom Application Sideloads – Load necessary applications and/or remove unnecessary applications for your business up-front.
  • Device Customization – Configure custom settings for your devices. Apply accessibility restrictions for features and applications.
  • Device Unlocking – Recover your locked device due to employee turnover. Repair and reset devices to your custom business configuration.

Contact us at the phone number or link below to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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Device control

Device Control by Kyocera is an ideal mobile solution for businesses with small device pools where cloud-based device management is not required. The application provides control of device features without any monthly recurring charges, improving your business’s bottom line. With Device Control, your employees have access to critical business apps.


For those who want to self-manage personal or business devices, Device Control is pre-loaded on all Kyocera flip phones and provides an ideal solution for managing device features without any monthly fees. This password-protected application allows you to restrict or customize specific apps or functionalities and easily restore them when needed. A great solution for parents or business owners who want to manage device applications.



DEVICE FEATURE RESTRICTIONS - Limit or allow device capabilities, such as:

  • Application Management - Restrict list of applications supported or allowed on device.
  • Contact Management - Limit access privileges to designated phone numbers for incoming/outgoing calls.
  • Kiosk Mode - Limit access to features that interfere with workforce productivity. Block applications and device capabilities not conducive to the job at hand.


Free and paid options available. To find out more about how Device Control can help manage devices, go to our Device Control pages: Smartphones or Feature Phones.

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lifecycle management

Are you a small to medium business who needs help managing deployed devices? Kyocera’s Lifecycle Management program can help! With Lifecycle Management, business customers can take advantage of Kyocera’s services throughout the device lifecycle.

  • Discounted Advanced Replacement for Bulk RMAs
  • Standard (FedEx 2-day)
  • Express (FedEx Priority Overnight)
  • Discounted Repair Services
  • Custom Provisioning
  • Kyocera Device Control
  • Dedicated Monthly Engineering Hours
  • Dedicated Account Management
  • Service Provider Management
  • Consigned Inventory Management
  • Basic Asset Tracking
  • Asset Disposal/Recycling
  • On-site visits, if needed


Contact us at the phone number or link below for pricing. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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First Responders

Kyocera honors our everyday American heroes, First Responders! Includes law enforcement, EMTs, firefighters, health care professionals, military personnel and public workers who aid at the scene of an emergency.

When downtime is not an option, you can count on Kyocera.

  • First Responder Dedicated Toll Free Number. These calls will be routed directly to our Business Select team and will be priority 1.
  • First Responders requiring Engineering Technical support have an escalation path for 1 business day response time.
  • Registered First Responders will receive discounted service fees on Business Select Program Services such as Advanced Replacement, Custom Provisioning and Custom Repair.


This service is free for qualified users with device registration 

Contact us at the phone number or link below to learn more. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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kyocera's standard 2-year manufacturer's warranty

Your day may be rugged – but so is your phone and with Kyocera’s Standard 2-Year Manufacturer's Warranty you can go about your day, worry free.

  • Kyocera directly warranties your phone for the full two years. We are here to support you and your phone. You choose – feel free to contact Kyocera directly or to go through your service provider.
  • Kyocera has a 2-year internal battery warranty (same as phone warranty).
  • Kyocera covers water intrusion on waterproof devices 100% (as long as there is no physical abuse).
  • Kyocera covers most accidental or physical damage, even LCDs (generally covered if no point load/point of impact).
  • Kyocera provides a fully refurbished replacement device for warranty exchanges (like-new condition). Say goodbye to old nicks and scuffs!
  • No pre-registration required. Our free registration is recommended to:
  • Provide Kyocera with your proof of purchase and establish your phone record.
  • Facilitate future transactions. Our representatives will have your information ready to go.
  • Receive related product information and updates from Kyocera.


Our Standard 2-Year Manufacturer's Warranty is free on all new devices. Click here to verify your device's warranty.

Contact us today to learn more about these services. Or click the Live Chat button in the lower right corner of the page, this button will only appear when agents are available.

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